Terms of sale and of the registry

The arrangement, in full.

These terms cover two things: the sale of a numbered tag, and the registry service attached to its number. They apply from the moment you pay. They are governed by Romanian law and, where you are a consumer, by the consumer protection rules that apply to you regardless of these terms.

1. The parties

The seller and operator is [LEGAL ENTITY NAME. DECISION G4 PENDING], [REGISTERED ADDRESS. DECISION G4 PENDING], Romania, trading as the Office of Reappearance. You are the person who pays for a tag (the holder) or the person who enters a number on the finder page (the finder).

2. The product

One RETURN TAG, CLASS K: an aluminium tag, 50 x 30 mm, 1 mm thick, printed on both faces with a number issued only once, with a steel ball chain, and one private registry record for that number. The number encodes the year of issue and the class. It encodes nothing about you.

3. Ordering and contract

You order through the payment page operated by Stripe. The contract is formed when Stripe confirms the payment. At that moment the Office allocates your number and opens a file in your name, which is delivered to your email as a link. The tag goes to production after that. Prices are in euro and include Romanian VAT and shipping to Romania.

4. Delivery

Production takes about 5 working days. Delivery is tracked. Allow two to three weeks from payment. The details and the rules for lost, damaged and misaddressed parcels are on the shipping and returns page, which forms part of these terms.

5. No right of withdrawal

The tag is printed with a number registered to you before production. It is a personalised good under Article 16(c) of Directive 2011/83/EU and Ordonanța de urgență 34/2014. The 14-day right of withdrawal does not apply. You are told this before you pay, on the product page and on the payment page. Cancellation is accepted only while production has not started.

6. Conformity

The legal guarantee of conformity applies for two years from delivery (Directive 2019/771, in Romania Ordonanța de urgență 140/2021). A tag that is defective, damaged on arrival or printed with the wrong number is replaced at no cost. Where replacement is impossible, the price is refunded.

7. The registry service

• The Office keeps a record linking your number to your email address. It shows the number in public and keeps the link private.
• Anyone may enter a number on the finder page. If the number is active, the finder may send you a message through the Office. The Office forwards it. It does not disclose your identity to the finder, and it does not disclose the finder's identity to you beyond what the finder chose to type.
• You may reply through the Office, record a reappearance, close a case, block a finder, or retire the number. A retired number is never issued again and its record is closed.
• The service is provided for as long as the Office operates the registry. If it ever ceases, holders are told by email at least ninety days in advance.

8. What the Office does not promise

The Office does not promise that a lost object will be found or returned, that a finder will write, or that a finder will be honest. The tag has no electronics and does not locate anything. The certificate confirms an entry in a private registry and nothing else; it confers no legal, customs, airline or security status. The Office is not liable for the loss of the object itself or of anything attached to it.

9. Acceptable use

The finder page relays messages to a stranger. Do not use it to threaten, harass, defraud, advertise or extort. The Office limits the number of lookups and messages per person and per number, requires a bot check, and lets a holder block a thread. Abuse leads to the message not being delivered and, where the law requires, to a report.

10. Liability

Nothing in these terms limits liability that cannot be limited by law. Otherwise the Office's liability for any claim connected with an order is limited to the price paid for that order.

11. Disputes

Write first to office@officeofreappearance.online. Consumers in Romania may address ANPC, anpc.ro, and the alternative dispute resolution bodies listed there. The courts of Romania have jurisdiction, without prejudice to a consumer's right to sue at home.

12. Changes

The Office may amend these terms for future orders. An order is governed by the terms shown on the day it was placed. Changes to the registry service that affect existing holders are announced by email thirty days ahead.

Version of 24 September 2026.