Shipping and returns

How the object reaches you, and what happens if it should not have.

Production

Every tag is made to order. Your number is allocated when Stripe confirms the payment, and the print files for that exact number go to production. Production takes about 5 working days. Nothing is printed in advance and nothing is kept in stock.

Shipping

Shipping is tracked and its cost is included in the price. The Office ships to Romania only for now. Allow two to three weeks from payment. When the parcel is handed to the carrier you receive an email with the tracking reference. If the carrier's record goes silent, the Office presumes delivery ten days after dispatch and tells you it has presumed it. If the object has not reached you by then, reply to that email and the Office will look into it.

No right of withdrawal for a numbered tag

Each tag carries a number that exists only once and is registered to you before it is printed. It is a personalised item made to your specification. Under Article 16(c) of Directive 2011/83/EU, transposed in Romania by Ordonanța de urgență 34/2014, the 14-day right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalised. A tag therefore cannot be returned or refunded for change of mind once it has gone to production. This is stated on the product page and again on the payment page before you pay.

If you contact the Office before production has started, it will cancel the order and refund it in full. The number is then retired and never issued again.

Damaged, defective or misprinted

A tag that arrives damaged, defective, unreadable or with the wrong number is replaced at no cost, with the same number, as soon as you write to office@officeofreappearance.online with a photograph. The legal guarantee of conformity applies for two years from delivery. You do not need to return the faulty tag unless the Office asks for it, in which case it pays the postage.

Lost in transit

If the carrier loses the parcel, the Office sends a replacement with the same number. The registry record is not affected: the number stays yours throughout.

Wrong address

The address you type at checkout is the one printed on the parcel. If it was wrong and the parcel comes back to the Office, it is re-sent once at no cost. If it does not come back, a replacement is charged at the price of the tag.